Venue Communications, Inc. offers complete domain name registration and management services. However, some clients prefer to do their own registration and management. In this case, you will need to include our name server information.
Domain names must initially be registered with an official registrar, and must be registered with a primary and secondary name server. In order for your site to be officially hosted by Venue Communications, Inc., the domain name must have our name server information listed in its record.
If your domain name was originally registered with Network Solutions, we can start a transfer for you on their on-line modification form. When we do this, Network Solutions will send an authentication e-mail to the administrative and technical contact e-mail address that they have on record for that domain. One of those contacts must respond correctly to that e-mail for the transfer to go through. To see who your administrative and technical contacts are, follow these instructions:
Please verify that the administrative contact is still valid by typing your domain name in the WHOIS Database. You will need to click the "Show Me WHOIS Output" button and scroll down to the Administrative Contact section using the inner scroll bar. Verify that the email address of the Administrative Contact is valid. You may need to contact the Administrative Contact yourself to notify them that it is ok to respond to the email asking their permission to change the DNS settings.
If your domain name was initially registered with Register.com, we can start a transfer for you, and the e-mail they have on contact for that domain will receive an authentication e-mail from Register that needs to be responded to for the transfer to go through. You were also given a user name and password at the time of registration which will allow you to change the name servers or DNS.
If your domain name was registered with Worldnic (a division of Network Solutions) you were given an account number and password at the time of registration. If you supply us with that information, we can do a transfer for you. If you do not wish to supply us with that information, use the name server information above to make the transfer.
If your domain name was initially registered with any other registrar, you will need to use our name server information above and contact the registrar directly to request that they transfer the DNS information on the domain to our name servers.
How long does a transfer take?
If everything is done correctly and in a timely manner, the transfer should be completed by the registrar quickly. Once a transfer is completed by the registrar, it can take up to 48 hours for the domain to propagate through the Internet and actually be pointing to us.
What if the contact e-mail is no longer valid and I cannot respond to an authentication e-mail?
If you originally registered your domain through Network Solutions, and your contact e-mail is no longer valid or cannot be responded to, you must create a page that needs to be faxed to Network Solutions for the transfer to go through. You will need to contact Network Solutions for specific instructions on how to do this.
If it was registered with another registrar, you will need to contact that company directly (probably by phone) and prove your identity, and they will transfer the domain for you.
My transfer was completed, so why doesn’t my site show up yet?
Once a transfer is completed, it takes up to 48 hours to propagate around the Internet. If your site still does not show up after that, it is possible that your ISP that you connect to the Internet with is “caching” the old routing information, and they need to refresh their DNS. Some ISP’s only refresh their DNS once a week. A good way to test this is to log onto the Internet through another ISP and you should then see your site come up. You can verify that your transfer has been completed by typing your domain name in the WHOIS Database. You will need to click the "Show Me WHOIS Output" button and scroll down to the Domain Servers section near the bottom using the inner scroll bar. Verify that the name servers are the same as above.