Official Policy: Free updates apply to textual changes and adding or replacing files. Modifying or creating new graphics are not included. Free updates apply to clients in our Express Design Department. Most updates are completed within 24 business hours.
Free Update Examples:
- Send us new text to replace existing text on your site. Here's a very simple method. Open the page you want to edit. Go to the file menu and choose 'Select All', then 'Copy'. Then open an email addressed to us and in the body of the email 'Paste'. If you are given the option, paste plain text. Then edit that text and send us the email. We will do the rest.
- We can replace existing photographs on your site at no charge. They need to be stand alone photos (not part of a background for example) and web ready; i.e., sized how you want them to appear on the site, 72 dots per inch resolution, and in a web ready format such as JPEG. Most software that comes with digital cameras include options to make the photos web or email ready. If they can be emailed, they are safe for the web site. Simply email them to us with instructions on which photos to replace.
Modifying or creating new graphics are not included in free updates. An example of this would be if you gave us print quality photos, typically 300 DPI or higher, and asked us to put them on your site. Before this could be done, we would need to open the photos in a graphics program and convert them to a web ready format.
If you need maintenance to your web site that goes beyond our free updates, we can help. See our page on web site maintenance plans.