Venue AI offers two tiers of intelligent website assistants designed to fit different business needs. The AI Chatbot is a lightweight, affordable tool that provides quick answers using your website content in a simple, color-branded chat window. It’s perfect for small sites that need instant engagement without complexity.
The AI Concierge is a full-featured, branded solution that goes beyond Q&A. It includes dynamic service suggestion buttons, custom styling backed by caching, and performance optimization. The Concierge delivers a 24/7, polished experience that feels like a real sales assistant. It's even available as a Voice AI with dedicated phone number.4
AI Chatbot vs AI Concierge — Pricing and Features
| Pricing Compare Packages |
Chatbot Starter |
Chatbot Pro |
AI Concierge |
| Monthly Included Messages | ~3,000 message credits | ~10,000 message credits | ~25,000+ message credits (flexible depending on scope) |
| Interface and branding | Basic color branding, standard UI | Basic color branding, standard UI | Branded UI with logo, colors, animations, and custom styling |
| Knowledge source | Structured data file extracted from your site content | Site structured data + additional documents (PDF, Word, Text) up to 20MB | Full structured data + curated documents + ongoing refreshes on request |
| Suggestion buttons1 | Not included | Not included | |
| Lead capture flows with email alerts2 | |||
| Conversation logs | 7 days | 30 days | Daily transcript summaries + full logs |
| Performance optimizations3 | Basic | Basic | Caching, failover, performance tuning |
| Strategy reviews | Not included | Not included | Quarterly reviews + refinements |
| Overage (per 1,000 message credits) | $9 per 1,000 additional credits | $7 per 1,000 additional credits | Managed with caching + optimization (API usage billed to client6) |
| Optional Add-Ons | |||
| Voice AI with dedicated phone number4 | Not Available | Available | Available |
| Calendar integration (Calendly, Acuity, etc.) | Not Available | Available | Available |
| SMS messaging integration | Not Available | Available | Available |
| Secure AI handoff (private assistant)5 | Not Available | Available | Available |
1What are Service Suggestion Buttons?
Service Suggestion Buttons are clickable prompts that appear inside the AI Concierge chat window. Instead of requiring visitors to type their own questions, the buttons guide them toward the most common topics — making the experience faster, easier, and more engaging.
- They can be labeled with services, FAQs, or next steps (for example: “Website Design”, “Hosting”, “Contact Me”).
- When clicked, the button automatically sends a pre-written message to the assistant, which responds with the right information.
- They help reduce friction, capture leads more effectively, and ensure visitors quickly find what they came for.
- You can update or customize the list of buttons to match your business priorities.
In short: Service Suggestion Buttons turn your Concierge into a guided, interactive sales assistant that nudges visitors toward conversions.
2What are Lead Capture Flows with Email Alerts?
Lead capture flows are conversation paths inside the AI Concierge that gather key contact information from visitors while they chat. Instead of filling out a separate form, the assistant asks natural questions like “Can I get your name and email so we can follow up?” and guides the visitor step by step.
- Guided questions: name, email, phone, and other fields you choose
- Natural conversation style: feels like chatting, not filling out a form
- Instant email alerts: every new lead is immediately sent to your sales or support inbox
- Seamless integration: works across your website without disrupting the browsing experience
In short: Lead capture flows make it easy for visitors to share their info, and the email alerts ensure your team never misses a new opportunity.
3What is Performance Optimization with Caching?
Performance optimization in Venue AI is all about making the assistant faster, more reliable, and more cost-efficient. At the core of this is caching — storing answers that the AI has already generated so they can be reused instantly.
- Faster replies: When a visitor asks a question that’s been answered before, the Concierge delivers the cached answer immediately instead of re-asking the AI model.
- Lower usage costs: Reusing cached responses reduces the number of API calls, keeping monthly AI costs lower.
- Consistent answers: Caching ensures that visitors get the same polished response to common questions.
- Failover protection: If the AI service is slow or unavailable, the system can fall back to cached responses to keep the chat flowing.
In short: caching makes your AI Concierge feel quick and dependable while helping control operating costs.
4What is Voice AI with a Dedicated Phone Number?
Voice AI takes your Venue AI Concierge beyond the website by giving it a real phone number that customers can call anytime. Instead of typing, callers can speak naturally and the AI will respond in real time using the same knowledge and conversation logic as your website assistant.
- Dedicated U.S. phone number: your business gets its own AI-powered line.
- 24/7 accessibility: customers can call outside business hours and still get answers.
- Natural interaction: callers talk as if speaking with a person, not navigating a menu.
- Consistent experience: the same assistant that runs on your website powers your phone line.
- Flexible use cases: after-hours support, sales inquiries, accessibility for those who prefer phone over web chat.
In short: Voice AI turns your AI Concierge into a virtual phone agent — always available, always on brand.
5What is Secure AI Handoff (Private Assistant)?
Secure AI Handoff allows your public-facing AI Concierge to seamlessly transfer a visitor into a private, protected assistant environment when sensitive information or internal systems are involved.
- Layered support: The Concierge acts as the greeter, answering general questions. When the conversation requires confidential details (like account info, medical data, or internal troubleshooting), it triggers a secure handoff.
- Controlled access: The private assistant runs behind a firewall or within your organization’s secure environment.
- Flexible triggers: Handoff can happen automatically (based on keywords, form completion, or authentication) or manually (when a user requests deeper help).
- Same smooth experience: Visitors don’t have to start over — they continue the conversation, just in a secure context.
- Stronger compliance: Keeps sensitive conversations isolated from the public AI environment.
In short: Secure AI Handoff bridges the gap between a friendly website greeter and a protected, private assistant — creating a seamless path from marketing to secure support.
6What does “API usage billed directly to client’s OpenAI account” mean?
With the AI Concierge, all of the advanced conversation handling is powered by OpenAI’s API (the underlying AI service). Instead of Venue bundling those variable costs into your monthly fee, the usage is billed directly by OpenAI to your own account.
- Transparency – you see the actual usage charges and know exactly what the AI is costing.
- Control – you can set spending limits and alerts in your OpenAI account.
- Fairness – you only pay for what your users consume, rather than paying Venue a markup.
- Separation of costs – Venue charges a flat monthly fee for hosting, support, and Concierge enhancements, while OpenAI charges for the AI engine itself.
For most organizations, these usage charges are modest (often just a few dollars a month, depending on traffic), but this setup ensures you remain in control of the variable cost while benefiting from all the Concierge features.